Frequently asked questions

Two things in one: patients book appointments on your WhatsApp (no app, no calls), and you run the clinic — multiple doctors, patient records, consultations, digital prescriptions, reminders, visit charges and printed receipts — from one dashboard. Use as much or as little as you like.

Your clinic name, city and state, plus an email and password for your dashboard login. That's it — your account and your booking number are ready straight away. There's no WhatsApp setup, no Facebook account and nothing to connect. GST details are optional and can be added later.

No. We give you one. Patients book on a number we run, shown to them as Bbrok Appointments, and your clinic is identified by a short clinic code printed on your poster. Your own WhatsApp carries on exactly as it is — untouched, and nothing to set up. Most clinics tell us this is the part they were dreading, so we removed it.

Print the poster from your dashboard and put it where patients can see it — reception, the door, your bill counter. Scanning its QR code opens WhatsApp with your clinic code already typed; the patient just presses send. You can also share the QR or your code on WhatsApp status, Google Maps or a visiting card.

They're asked for your clinic code, which is printed next to the QR on your poster and shown in Settings → WhatsApp. Worth keeping at the front desk so anyone can read it out over the phone. Once a patient has booked with you, we remember them — they never need the code again.

No — it all happens inside WhatsApp, which they already have. They scan the QR code on your poster, which opens WhatsApp with your clinic code already filled in, and the assistant replies with the next available days and sessions.

English plus 7 Indian languages — Tamil, Hindi, Malayalam, Telugu, Kannada, Bengali and Marathi. Each clinic picks the ones its patients speak, and the patient chooses theirs at the start of the chat.

Patients book a session (Morning, Afternoon or Evening) and get a token number — their place in line. Tokens count from #1 per session (and per doctor), and patients are seen in token order, like a physical queue.

Each patient gets a one-hour arrival window from their token and your average consultation time (e.g. 5 min each → tokens 1–12 at "9 – 10 AM"). It's a guide to reduce crowding, not a fixed slot.

On the Appointments page, click an appointment and choose Mark completed or Cancel (the patient is notified on a cancellation). From the same card you can record the visit's diagnosis and prescription.

Yes — tap Add appointment on the Appointments page, enter the patient's name and phone, pick the day, session and (if you have more than one) doctor, and Bbrok issues the next token, just like one booked over WhatsApp.

Yes — one number, as many doctors as you like, at no extra cost. Each gets their own login, schedule and token queue; the owner sees the whole clinic, each associate sees only their own.

When two or more doctors are accepting bookings, the assistant asks the patient to pick a doctor first, then shows that doctor's days. With just one active doctor, the step is skipped.

No — each patient holds one active appointment across the whole clinic. If they message again, Bbrok offers to reschedule or cancel instead of creating a second one, keeping queues clean.

In Settings → Doctors, tap Add doctor — set a name, an optional speciality, and their email + password (we email them the login). You can edit, pause or delete a doctor; each doctor sets their own hours and consultation time in Settings → WhatsApp.

Yes — the patient messages again, taps Reschedule and picks a new day/session, and their old token is released. Cancel works the same way, with no call to the front desk.

If an appointment isn't marked completed after its session passes, it's logged as a No-show — tracked separately on your Analytics page, with repeat no-shows flagged so you can spot patterns.

Yes — where WhatsApp allows, an automatic reminder a few hours before, with their token number and arrival window. It runs automatically and noticeably cuts no-shows.

Yes — when you cancel an appointment, the patient gets a WhatsApp message and can rebook by messaging the clinic again.

Yes — open a patient (or click an appointment) and record diagnosis/complaints, vitals, a prescription and advice, building a per-patient history over time. It's optional; clinics that only want the schedule can ignore it.

Click an appointment and fill in the diagnosis, vitals and medicines (names auto-suggest as you type). It saves automatically — no Save button — and Print gives a clean prescription to print or save as PDF.

No — consultation records are dashboard-only. The only thing a patient receives is what you hand them: a printed or PDF prescription.

Yes — encrypted in transit and at rest, hosted in India, with role-based access so each clinic sees only its own patients. Any records you keep are treated as sensitive health data under the DPDP Act; details are in our Privacy Policy.

Yes — at the bottom of a consultation record there's a Charges section. Add a line per item (consultation, dressing, injection…) with its amount, and once the visit is marked completed, Print receipt gives you a clean A5 receipt to print or save as a PDF. It's optional: leave Charges empty and no receipt is offered.

No, and deliberately so. Healthcare services by a clinical establishment are exempt from GST, so there is no tax to charge and no tax invoice to raise. What Bbrok prints is a plain receipt for payment received, and it says so on the page. If your practice has some other reason to issue a tax invoice, that stays your own responsibility. Separately, the GST invoice for your own Bbrok subscription is on your Billing page — that's us invoicing you, nothing to do with your patients.

No. Bbrok never touches a patient payment — the patient pays you at the clinic, however you normally take it. The amounts you type are only a record of what you charged, so that a receipt can be printed and the figure kept with the visit.

Yes — in Settings → Charges the owner keeps a list of the clinic's standard items and prices. They then appear as suggestions while you're filling in a visit, and you can still type anything one-off. It's owner-only, so the price list stays consistent across the clinic.

Yes — in Settings → WhatsApp, set start and end times for Morning, Afternoon and Evening, and toggle any session on or off. A session that's off disappears from the patient's options.

Set the Booking window in Settings → WhatsApp — the number of days ahead patients can pick from. Lower it to keep bookings close-in, raise it to let patients plan further out.

Yes — flip the Accepting bookings toggle off in Settings → WhatsApp. Patients who message get a polite "not accepting bookings right now" reply; turn it back on when you return.

A 30-day free trial, then a flat monthly fee (inclusive of 18% GST) — no per-booking charges and no setup fee. See the pricing section for the current rate.

No — nothing is charged until you subscribe, and we email a reminder as your trial nears its end.

On the Billing page, tap Subscribe now and set up UPI AutoPay on Razorpay — the monthly fee is then collected automatically. We never see your bank or card details.

Yes — every payment appears under Past invoices on the Billing page as a proper GST tax invoice you can print or save as a PDF, and we email a receipt after each payment.

No lock-in — tap Cancel subscription on the Billing page. Auto-renewal stops with no fee, and the Service keeps working until the end of the period you've already paid for. There's a Resubscribe button if you change your mind.

There's a short grace period. If it lapses, new bookings pause (patients are told to contact the clinic) but your data and dashboard stay intact — bookings turn back on automatically once your payment goes through.

Both sit at the top of Appointments and open the same form — you pick the patient, doctor, day and session. The difference is what happens after you save. Add appointment puts the patient in the queue with a token and returns you to the list: use it for a walk-in or a phone call for a slot later today or on another day. Add consultation creates the visit and takes you straight into its record, ready to write notes and a prescription: use it when the patient is in front of you right now. Either way the appointment looks identical to one made over WhatsApp, and gets a token in the same queue.

A summary of today — how many appointments are still upcoming, how many you've completed, and how many were cancelled. They always show today, whatever date you filter the list below to, so they stay a useful "where am I right now" glance while you look back at another day. If you filter to one doctor, the cards narrow to that doctor too.

The three dropdowns narrow the list: date (today, tomorrow, the next 7 days, a specific date…), session (morning / afternoon / evening) and, if you have more than one doctor, which doctor. The number in brackets next to an option tells you how many appointments you'd see if you picked it. The tabs underneath switch which appointments you're looking at: Upcoming (not yet seen), Completed, Cancelled, or All. The small green Live dot means the page refreshes itself every few seconds — an appointment booked on WhatsApp appears without you touching anything.

Everyone who has ever booked with you. Search by name, phone number or patient ID — you can type a partial number, and K51 style IDs work too. Sort by reorders the list (most recent appointment, oldest, name, or patient ID). View opens that person's full history: every past appointment, their consultation notes and prescriptions. Export JSON downloads every patient with their whole history — that's owner-only, since it's your entire clinic's records in one file.

A permanent number for each person, not each phone. If a mother books for herself and later for her son on the same number, they become two patients — K4 and K5 — so their histories never get mixed up. It's stamped on every appointment and shown on the dashboard only; patients never see it in their WhatsApp messages.

It lives under Settings → Doctors and is owner-only. One card per doctor. The toggle turns a doctor's bookings on or off — flipped off, patients stop seeing them when choosing a doctor, but their login and past appointments are untouched. The pencil opens their details: name, speciality, and (for sub-doctors) a new password. The bin removes a sub-doctor and their login; past appointments stay in the clinic's history. The clinic owner can't be deleted, so that bin is greyed out.

When you add a doctor, Bbrok generates a login ID that looks like DR-14785236, shown on their card on the Doctors screen. Sub-doctors have no email login — you hand them that ID and the password you set, and nothing is emailed. If they forget the password, you set a new one from the pencil on their card. You, the owner, keep signing in with your email, and can reset your own password from the login screen.

Less. A sub-doctor sees only their own appointments and only patients they've actually treated, and in Settings gets just the WhatsApp tab — their own hours, working days and consultation time. Within that tab the clinic booking window and patient languages are hidden from them; billing, the fee list, adding or removing doctors, and the full patient export are owner-only too.

Four cards — today, this week, this month and all time — each showing total appointments and the split between completed, cancelled and no-show. Underneath, the same breakdown by month and by day. One thing worth knowing: statistics count finished appointments only, so an appointment still sitting in Upcoming isn't in these numbers yet — which is why "Today" often reads 0 first thing in the morning. Export Report downloads all of it as a CSV you can open in Excel.

Settings is split into four tabs. My profile shows your clinic's details — name, email, state, the WhatsApp number patients book on and your clinic code — for reference; they aren't editable there, so write to us if one is wrong. Doctors is where you add, edit, pause or remove doctors. Charges holds the standard fee list used on receipts. WhatsApp is everything that shapes bookings: the Accepting bookings master switch (off, patients get a polite "not accepting bookings right now" reply instead of a slot), your session hours (the start and end of your morning, afternoon and evening sittings — turning one off removes it everywhere), weekly availability (which of those sittings run on each day; a day with none is closed), the estimated arrival time switch and the average consultation time it works from, plus the languages you offer and the booking window — how far ahead patients may book (1 = today only, 2 = today and tomorrow, up to 8); a shorter window means fewer no-shows. Each tab saves with its own Save changes button. Your hours and consultation time are your own; the languages and booking window are clinic-wide and owner-only, as are the other three tabs.

Your plan and its price, whether you're on the free trial (and how many days are left), and the Subscribe now button, which hands you to Razorpay's secure page to set up UPI AutoPay — Bbrok never sees your payment details. Once subscribed you'll find your renewal date, past invoices to download for your accounts, and a Cancel subscription option. Cancelling is never abrupt: your bot keeps working to the end of the period you've paid for, and you can resubscribe in one click.