How Bbrok works
Your patients book, reschedule and cancel entirely inside WhatsApp — no app to install, no phone calls, no forms. Every booking lands on your clinic dashboard in real time, in English plus 7 Indian languages. Here's the whole thing, start to finish.
Patient messages your number
Any greeting works — “Hi”, “book”, or in their own language.
They pick a day & session
Bbrok replies with buttons; they choose and get a token number.
It lands on your dashboard
Live and in token order — no calls, no double-booking.
For your patients — all inside WhatsApp
Real chats. They just message your clinic number and follow the buttons.
📅 Booking
Pick a language, choose a day and session, and get a confirmed token with an estimated time.
🔁 Reschedule
Bbrok spots the existing appointment and moves it to a new slot in a couple of taps.
❌ Cancel
One tap to cancel — the slot frees up instantly for another patient.
For your clinic — one live dashboard
Every booking above appears here the moment it happens.
- See today's tokens in order, with patient name and phone.
- Mark a patient done or cancel with one tap — the patient is notified automatically.
- Filter by day or session, search past patients, and check your stats.
- We only ever store a name and number — never any medical records.
Why clinics use it
The point isn't the chatbot — it's what it saves you.
- Fewer no-shows — patients get a confirmation and an arrival window, and can reschedule themselves in a tap instead of just not turning up.
- A lighter front desk — booking, rescheduling and cancelling all happen in WhatsApp, so the phone stops ringing off the hook.
- Every patient, in their language — English plus Hindi, Tamil, Malayalam, Telugu, Kannada, Bengali and Marathi.
- Nothing to install or set up — a dedicated WhatsApp booking number is included and we set it up for you.
- Private by design — only a name and number is ever stored, never medical records.
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