Bbrok

Terms of Service

Last updated: 13 May 2026

These Terms of Service ("Terms") govern your use of the Bbrok WhatsApp appointment booking service ("Service") operated by Velswift ("we", "us", "Bbrok"). By using the Service, you agree to these Terms.

1. Description of Service

Bbrok provides a WhatsApp-based booking assistant that allows patients to schedule appointments with participating clinics in India. The Service includes a doctor-facing web dashboard at bbrok.in and a backend that processes WhatsApp messages via Meta's official Cloud API.

2. Who can use the Service

  • Patients: any individual aged 18 or older with a working WhatsApp account in India. Bookings on behalf of minors must be made by their parent or legal guardian.
  • Clinics: licensed healthcare providers or their authorised staff, holding a valid registration from the relevant Indian medical authority.

3. Patient use

  • You must provide accurate information when booking. Knowingly providing false details is prohibited.
  • You may book, reschedule, or cancel appointments through the WhatsApp flow at no cost from Bbrok. The clinic's own fees apply for the consultation itself.
  • You may opt out at any time by sending STOP. We will stop messaging immediately.
  • You agree not to use the Service to send abusive, threatening, illegal, or harassing content.

4. Clinic use

  • Each clinic is independently responsible for the practice of medicine and the accuracy of services advertised.
  • Clinic dashboard credentials must be kept confidential. Sharing credentials voids any liability claim against us.
  • Clinics must comply with the DPDP Act, the Clinical Establishments Act, the Indian Medical Council regulations, and all other applicable laws.
  • Clinics shall sign a separate Data Processing Agreement (DPA) with Velswift before onboarding.

5. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and outages caused by Meta, MongoDB Atlas, or other infrastructure providers are outside our control. We are not liable for missed appointments resulting from such outages; clinics are advised to maintain a secondary booking channel.

6. Fees and payment (clinics only)

Clinics pay a one-time setup fee and a recurring monthly fee as agreed in a separate commercial contract. Patients are not charged by Bbrok for any messaging or booking.

7. Intellectual property

The Bbrok name, dashboard, and software are the property of Velswift. Clinics receive a non-exclusive, non-transferable licence to use the Service for the duration of their subscription. Patient message content remains the property of the patient.

8. Limitation of liability

To the maximum extent permitted by Indian law, our total liability to any clinic or patient is limited to the fees paid to us in the preceding 12 months. We are not liable for indirect, consequential, or punitive damages, including loss of revenue, missed appointments, or medical outcomes.

Bbrok is a software service; it does not provide medical advice. The Service is not a substitute for emergency care. In a medical emergency, contact the nearest hospital or dial 112.

9. Termination

  • Patients: you may stop using the Service at any time by sending STOP on WhatsApp.
  • Clinics: either party may terminate the commercial contract per its terms, typically with 30 days' notice.
  • We may suspend any account that violates these Terms, abuses the Service, or harms other users.

10. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts of [city per Velswift GST registration], India.

11. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to clinics via email. Continued use of the Service after such notice constitutes acceptance.

12. Contact

Questions or grievances: hello@bbrok.in