Bbrok

Terms of Service

Last updated: 4 August 2026

These Terms of Service ("Terms") govern your use of the Bbrok WhatsApp appointment booking service ("Service") operated by Velswift ("we", "us", "Bbrok"). By using the Service, you agree to these Terms.

1. Description of Service

Bbrok provides a WhatsApp-based booking assistant that allows patients to schedule appointments with participating clinics in India. The Service includes a doctor-facing web dashboard at bbrok.in and a backend that processes WhatsApp messages via Meta's official Cloud API. As part of a booking, the Service also sends patients booking-related WhatsApp messages such as confirmations, appointment reminders before a visit, and cancellation notices; patients can opt out at any time by sending STOP.

2. Who can use the Service

  • Patients: any individual aged 18 or older with a working WhatsApp account in India. Bookings on behalf of minors must be made by their parent or legal guardian.
  • Clinics: licensed healthcare providers or their authorised staff, holding a valid registration from the relevant Indian medical authority.

3. Patient use

  • You must provide accurate information when booking. Knowingly providing false details is prohibited.
  • You may book, reschedule, or cancel appointments through the WhatsApp flow at no cost from Bbrok. The clinic's own fees apply for the consultation itself.
  • You may opt out at any time by sending STOP. We will stop messaging immediately.
  • You agree not to use the Service to send abusive, threatening, illegal, or harassing content.

4. Clinic use

  • Each clinic is independently responsible for the practice of medicine and the accuracy of services advertised.
  • Clinic dashboard credentials must be kept confidential. Sharing credentials voids any liability claim against us.
  • Clinics must comply with the DPDP Act, the Clinical Establishments Act, the Indian Medical Council regulations, and all other applicable laws.
  • For patient data, the clinic and Velswift each act as independent Data Fiduciaries under the DPDP Act: we process patient data to run the booking service, and the clinic processes it to deliver care. How we handle it is set out in our Privacy Policy. A separate Data Processing Agreement is available on request.

5. Service availability

We aim for high availability but do not guarantee uninterrupted service. Planned maintenance and outages caused by Meta, MongoDB Atlas, or other infrastructure providers are outside our control. We are not liable for missed appointments resulting from such outages; clinics are advised to maintain a secondary booking channel.

6. Fees and payment (clinics only)

  • Free trial: new clinics get a free trial period, stated at signup. No payment details are required to start it.
  • Subscription: after the trial, the Service is billed as a recurring monthly subscription. The current price is shown before you subscribe and on your Billing page. Prices are inclusive of GST at the applicable rate, and a GST tax invoice is available in the dashboard after each payment.
  • No setup fee. There is no one-time or onboarding charge.
  • Collection: payments are collected by Razorpay, typically by UPI AutoPay mandate. We do not see or store your card, UPI, or bank credentials.
  • Price changes: we may change the subscription price with at least 30 days' notice by email. You may cancel before the change takes effect.
  • Patients are never charged by Bbrok for any messaging or booking.

7. Cancellation and refunds (clinics only)

  • Cancel anytime from the Billing page in your dashboard. No notice period, no cancellation fee.
  • What happens next: we stop all future debits immediately, and the Service keeps running until the end of the period you have already paid for. After that, new bookings pause automatically.
  • Refunds: subscription fees are non-refundable for the remainder of a paid month, since you keep full access for that period. We do not pro-rate part-months.
  • Exception: if you were charged in error, or the Service was unavailable for a prolonged period through our fault, contact us and we will refund the affected period. Approved refunds are returned to the original payment method, normally within 5–7 working days.
  • During the free trial nothing is charged, so cancelling costs you nothing.
  • Your data: cancelling does not immediately delete your clinic's data. Email us if you want it erased — see the Privacy Policy.

8. Intellectual property

The Bbrok name, dashboard, and software are the property of Velswift. Clinics receive a non-exclusive, non-transferable licence to use the Service for the duration of their subscription. Patient message content remains the property of the patient.

9. Limitation of liability

To the maximum extent permitted by Indian law, our total liability to any clinic or patient is limited to the fees paid to us in the preceding 12 months. We are not liable for indirect, consequential, or punitive damages, including loss of revenue, missed appointments, or medical outcomes.

Bbrok is a software service; it does not provide medical advice. The Service is not a substitute for emergency care. In a medical emergency, contact the nearest hospital or dial 112.

10. Termination

  • Patients: you may stop using the Service at any time by sending STOP on WhatsApp.
  • Clinics: you may cancel your subscription at any time from the Billing page — see section 7. No notice period is required.
  • We may pause or close any account that violates these Terms, abuses the Service, or harms other users. Where we do so for non-payment, the pause lifts automatically once payment succeeds.

11. Governing law and jurisdiction

These Terms are governed by the laws of India. Any dispute shall be subject to the exclusive jurisdiction of the courts of Nagercoil, Kanniyakumari District, Tamil Nadu, India.

12. Changes to these Terms

We may update these Terms from time to time. Material changes will be notified to clinics via email. Continued use of the Service after such notice constitutes acceptance.

13. Contact

Questions or grievances: contact@bbrok.in · +91 81223 66242